November 6-7, 2019 
Hilton Garden Inn 
West Des Moines, IA 
Conference Cost: 
Member: $225 (One-Day) | $325 (Two-Day) 
Non-Member: $375 (One-Day) | $500 (Two-Day) 
Student: $100
Room Block: There is a block of rooms at the Hilton Garden Inn for $129+. To reserve your room please click here or call (515) 223-0571. The last day to reserve a room is Tuesday, October 18th

Call for Speakers! 

The Iowa Communications Alliance Technicians, Marketing & Customer Service Training Committee is planning the agenda for the 2019 Impact Conference November 6 & 7 in West Des Moines, Iowa. The conference will include tracks for each personnel type:  marketing professionals, front office/customer service reps (CSR) and technicians.  There will also be a few general managers and CEOs in attendance.   Please submit your speaker proposal no later than September 13th at Noon. We ask that when submitting your proposal, you are agreeing to not promote a specific company or sales pitch in any way. The topics will be informational and educational to our audience. We are looking for speakers on the following topics:   General Session Topics:
  • Cyber Security Training for Staff
  • Company Morale
  • Managed Wi-Fi (best practices, marketing, and how CSRs can educate customers)
  • Incentive Programs for Office Staff
Marketing & CSR Topics Needed: 
  • Communication Tools on Handling a Difficult Customer
  • Tech Training for Marketing & CSR
  • Social Media Marketing
Technician’s Training Topics Needed:
  • Managed Wi-Fi including:  Testing tools & procedures, What equipment do you touch in the home?, How often do you get customer calls? Etc.  
  • CAF II Testing: How to gain trust with the customers to put in their homes?
  • New innovations with tech gadgets
  • Installation of Wireless STB
Other topics are welcome that would be a fit for the audience.  If you have a different topic to submit don’t hesitate to do so. Click the call for speakers form below to submit your proposal. 
Call for Speakers Form 
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