8 core KPIs for ISP support and how to track them

For any support team at an internet service provider (ISP), the primary goal is to help customers with their technical problems. But as with any goal, there needs to be a measurable way to track your progress from day to day.

That’s where key performance indicators (KPIs) come in handy. They help transform subjective goals like helping customers into trackable goals with measurable results, so you can see exactly how your team is performing every day.