General Manager/COO
Modern Cooperative Telephone Company

The General Manager/Chief Operating Officer serves as the top leader of Modern Coop’s business. This role has the overall responsibility of ensuring the business meets its commitments to shareholder/customers. Reporting relationship is to the Board of Directors. Modern Coop has recently expanded its fiber service area with 2 infrastructure projects.

Responsibilities:

  • Delight Customers through a ‘Customer First” mindset
  • Provide technical solutions that reduce business process defects
  • Develop budget objectives & controls to manage spending to meet metric targets
  • Establish KPI’s and metrics that effectively communicate to both the Board and Customer/owners
  • Develop a Continuous Improvement culture that embraces a mindset of change amongst employees
  • Perform leadership duties to develop the team through performance coaching/mentoring
  • Establish strategic direction for the business
  • Foster a culture of excellence within the entire Modern Coop Team including the Board
  • Advises the Board on trusteeship duties, planning, and exercise of adequate and effective control
  • Serves as a corporate executive before regulatory agencies, legislative bodies, and industry associations and ensures compliance with applicable federal, state, and local regulations
  • Approves compensation and benefits program for all employees
  • Engage with local community stakeholders to ensure alignment with social efforts
  • Perform other duties as requested by the Board


Required Skills/Qualifications:

  • Seeking a leader with people development skills that can manage the business for targeted results
  • Industry experience relative to fiber technology with knowledge of software tools that will improve network reliability
  • Experience with telecommunications regulatory filing requirements
  • Customer focused experience
  • Creative and analytical thinker
  • Practical application of Cyber Security techniques to mitigate risk within budgeted spend
  • Knowledge of telecommunications industry
  • Excellent verbal and written communication skills
  • Problem solving skills that demonstrate ability to get to root cause
  • Proficient with Microsoft Suite products
  • Ability to explain technical problems & solutions to Board members and others with low technical knowledge
  • Interpersonal skills that establish and maintain effective relationships with all business stakeholders including employees in a courteous and professional manner
  • Lead & manage teams
  • Possesses a strong financial and business acumen
  • Ability to adhere to strict confidentiality standards
  • Able to recruit, hire, coach, evaluate, discipline, and terminate if needed


Education:

  • Technical Bachelor’s Degree preferred or significant technical experience
  • Five to seven years’ preferred experience in leadership


Other:

  • Some overnight travel required
  • Some after-hours ‘On Call’ required
  • Must be able to pass a pre-employment criminal background check and drug screen
  • Able to work in the United States
  • Standing & sitting for periods of time required
  • Occasional minor lifting requirements

To Apply:  
Send resume to [email protected] or call Todd at 515-290-4140, Becky at 319-430-6848, or Ed at 319-330-0357 with any questions.