2024 ICA CX Summit
Presentations

Wednesday Presentations
The Power of Why - presented by Teri Trask

Successful Onboarding Plans - presented by Kellie Schuknecht-Losee

Unlocking the Power of Customer Experience: Practical Insights for ISPs - presented by Ryan Thompson and Kate Behrendt

Leaders, What Can AI Do for You? - presented by Molly Mackey

Leveraging AI to Boost Marketing and Communications - presented by Vernon Johnson

Real-Life AI Tales, From Intimidation to Implementation - presented by Aubree Broyles

Thursday Presentations
Improving the Customer Experience on Purpose - presented by Bill Withers

Mastering Customer Service: Essential Skills for Front Office Staff and Technicians - presented by Lexie Hagle

Combat Ready: Empowering Local ISPs Against Major FWA Players - presented by Ruby Hibben

Enhancing Customer Experience Through Cybersecurity Education: The Cybersecurity Ambassador Program - presented by Doug Jacobson

Dessert Sponsor: Reception Sponsor:

Announcements

Submit Your Proposal for CyberCon
Speaker proposals for the 2025 CyberCon are now being accepted. Click here to submit a proposal. Proposals are due by January 13, 2025.

ICA Board of Directors Nominations - Now Being Accepted
The ICA Nominating Committee is accepting nominations from individuals for the 2025 Board of Directors ballot. Click here for more information. Nominations are due January 31.